We help you go further by reducing staff turnover, staff costs, TCO and tickets/calls.

We offer highly qualified professionals to ensure the best support for your IT infrastructure.

Our professionals work proactively in managing incidents and problems, stabilization of systems, thus obtaining a reduction in tickets and a conversion of hours previously spent in support of project investments, ensuring up-to-date and constantly updated systems in your business. With the support of our Support team, your specialists will be able to focus on what really matters: strategies and continuous improvement linked to your core business.

Benefits

• Record of tickets referring to application errors.
• Simplified service and guidance through predefined scripts.
• Actions to reduce tickets and stabilization of the systems.
• Monitoring of systemic and business-critical processes.
• 24x7 service, according to the needs of each business.
• Development of agreed service SLA according to the needs of each customer.
• User satisfaction survey.
• Dashboards of customized indicators for each business.
• Reduction of Total Cost of Ownership – TCO.
• Headcount reduction.
• Allows contract by baseline of tickets or package of hours.