AMS Support


We help you go further by reducing staff turnover, staff costs, TCO and tickets/calls.

We offer highly qualified professionals to ensure the best support for your IT infrastructure.

Our professionals work proactively in managing incidents and problems, stabilization of systems, thus obtaining a reduction in tickets and a conversion of hours previously spent in support of project investments, ensuring up-to-date and constantly updated systems in your business. With the support of our Support team, your specialists will be able to focus on what really matters: strategies and continuous improvement linked to your core business.


  • Record of tickets referring to application errors.
  • Simplified service and guidance through predefined scripts.
  • Actions to reduce tickets and stabilization of the systems.
  • Monitoring of systemic and business-critical processes.
  • 24x7 service, according to the needs of each business.
  • Development of agreed service SLA according to the needs of each customer.
  • User satisfaction survey.
  • Dashboards of customized indicators for each business.
  • Reduction of Total Cost of Ownership – TCO.
  • Headcount reduction.
  • Allows contract by baseline of tickets or package of hours.

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